ExampleCorp recently encountered an incident in which the company’s public-facing website triggered a security filter, blocking legitimate users and causing a temporary service interruption. During routine browsing, visitors received a message indicating that a security service had identified a potential threat, prompting an automatic block. No customer data or internal systems were compromised, and no sensitive information was accessed by unauthorized parties. However, the enforced block prevented users from accessing account portals, submitting transactions, or retrieving critical documentation for several hours. As a result, the user experience was severely degraded, leading to customer frustration and an uptick in support inquiries. The incident also generated negative social media attention, as several clients expressed dissatisfaction with the unexpected downtime. Internally, ExampleCorp’s IT and security teams conducted a thorough review of web application firewall rules and content filtering configurations to identify the rule that misinterpreted benign requests as malicious. They updated the filtering criteria, implemented additional logging and alerting mechanisms, and refined the policy to reduce false positives. While no actual breach or data loss occurred, the event highlighted the importance of finely tuned security controls and proactive monitoring to maintain service availability and protect brand reputation.
Source: https://cybernews.com/news/nintendo-sues-genki-leaking-information-switch-2-console/
TPRM report: https://scoringcyber.rankiteo.com/company/example-company-099
"id": "exa851050725",
"linkid": "example-company-099",
"type": "Cyber Attack",
"date": "5/2025",
"severity": "25",
"impact": "1",
"explanation": "Attack without any consequences"{'affected_entities': [{'name': 'ExampleCorp', 'type': 'Company'}],
'attack_vector': 'Web Application Firewall Misconfiguration',
'description': "ExampleCorp's public-facing website triggered a security "
'filter, blocking legitimate users and causing a temporary '
'service interruption. No customer data or internal systems '
'were compromised, but the block prevented users from '
'accessing account portals, submitting transactions, or '
'retrieving critical documentation for several hours. The '
'incident led to customer frustration, an uptick in support '
'inquiries, and negative social media attention.',
'impact': {'brand_reputation_impact': 'Negative social media attention',
'customer_complaints': 'Increase in support inquiries',
'downtime': 'Several hours',
'operational_impact': 'Prevented users from accessing account '
'portals, submitting transactions, or '
'retrieving critical documentation',
'systems_affected': ['Public-facing website']},
'lessons_learned': 'Importance of finely tuned security controls and '
'proactive monitoring to maintain service availability and '
'protect brand reputation.',
'post_incident_analysis': {'corrective_actions': ['Updated filtering criteria',
'Implemented additional '
'logging and alerting '
'mechanisms',
'Refined policy to reduce '
'false positives'],
'root_causes': 'Misconfiguration of web '
'application firewall rules and '
'content filtering configurations'},
'response': {'remediation_measures': ['Updated filtering criteria',
'Implemented additional logging and '
'alerting mechanisms',
'Refined policy to reduce false '
'positives']},
'title': 'Public-facing Website Security Filter Block',
'type': 'Service Interruption'}