Visible suffered from a data breach incident that accessed and/or charged member accounts without their authorization.
The investigation indicates that threat actors were able to access usernames/passwords from outside sources and exploit that information to log in to Visible accounts.
If you use your Visible username and password across multiple accounts, including your bank or other financial accounts, they recommend updating your username/password with those services.
They immediately initiated a review and started deploying tools to mitigate the issue and enable additional controls to further protect their customers.
Source: https://www.xda-developers.com/verizon-owned-visible-network-suffers-suspected-data-breach/
"id": "VIS1557241122",
"linkid": "visible-mobile",
"type": "Breach",
"date": "10/2021",
"severity": "85",
"impact": "4",
"explanation": "Attack with significant impact with customers data leaks"