Harrods Ltd.

Harrods Ltd., a luxury department store in London, experienced a data breach where customer information—including names and contact details—was stolen from the systems of a third-party service provider. The breach was part of a broader wave of cyberattacks targeting U.K. businesses in 2023. Harrods confirmed that no sensitive data such as account passwords or payment information was compromised. The incident was isolated, contained, and did not involve Harrods' internal systems. Affected customers were notified, and the company is collaborating with the third-party provider to implement necessary security measures. Authorities were also informed. This follows an earlier attempted breach in May, highlighting the escalating cyber threats faced by British retailers, which have led to significant financial losses and operational disruptions across the sector.

Source: https://www.foxbusiness.com/retail/harrods-customer-data-stolen-system-third-party-provider-latest-uk-cyber-incident

Harrods cybersecurity rating report: https://www.rankiteo.com/company/harrods

"id": "har0952409110725",
"linkid": "harrods",
"type": "Breach",
"date": "6/2023",
"severity": "85",
"impact": "4",
"explanation": "Attack with significant impact with customers data leaks"

{'affected_entities': [{'customers_affected': 'Some e-commerce customers '
                                              '(exact number undisclosed)',
                        'industry': 'Luxury Department Store',
                        'location': 'London, United Kingdom',
                        'name': 'Harrods Ltd.',
                        'type': 'Retailer'}],
 'attack_vector': 'Third-Party Provider Vulnerability',
 'customer_advisories': 'Customers informed via email (no action required '
                        'beyond awareness)',
 'data_breach': {'data_exfiltration': True,
                 'personally_identifiable_information': True,
                 'sensitivity_of_data': 'Low (no financial or authentication '
                                        'data exposed)',
                 'type_of_data_compromised': ['Names', 'Contact information']},
 'description': 'Harrods Ltd., a luxury department store in London, confirmed '
                'that some customer information—including names and contact '
                'details—was stolen in a data breach originating from a '
                'third-party provider’s systems. The breach was part of a '
                'broader wave of cyberattacks targeting U.K. businesses. '
                'Harrods stated that no sensitive data (e.g., account '
                'passwords or payment information) was compromised, and the '
                'incident was contained. The company notified affected '
                'customers and relevant authorities, emphasizing that no '
                'Harrods systems were directly breached. This follows an '
                'earlier attempted breach in May 2024, marking the third major '
                'cyberattack on a U.K. retailer within two weeks at that time.',
 'impact': {'brand_reputation_impact': 'Potential reputational harm due to '
                                       'public disclosure of breach',
            'data_compromised': ['Customer names', 'Contact information'],
            'identity_theft_risk': 'Low (no sensitive data like passwords or '
                                   'payment info compromised)',
            'payment_information_risk': 'None',
            'systems_affected': ["Third-party provider's systems"]},
 'initial_access_broker': {'entry_point': "Third-party provider's systems"},
 'investigation_status': 'Ongoing (contained; collaboration with third-party '
                         'provider)',
 'post_incident_analysis': {'corrective_actions': 'Collaborating with '
                                                  'third-party to implement '
                                                  'unspecified security '
                                                  'measures',
                            'root_causes': 'Vulnerability in third-party '
                                           "provider's systems"},
 'ransomware': {'data_exfiltration': True},
 'references': [{'source': 'FOX Business'}, {'source': 'Reuters'}],
 'regulatory_compliance': {'regulatory_notifications': 'Relevant authorities '
                                                       'notified (specifics '
                                                       'undisclosed)'},
 'response': {'communication_strategy': 'Affected customers and relevant '
                                        'authorities notified via email/media '
                                        'statements',
              'containment_measures': 'Incident contained (specifics '
                                      'undisclosed)',
              'incident_response_plan_activated': True,
              'law_enforcement_notified': True,
              'remediation_measures': 'Working with third-party provider to '
                                      'ensure appropriate actions are taken',
              'third_party_assistance': 'Collaboration with the breached '
                                        'third-party provider'},
 'stakeholder_advisories': 'Affected customers notified; public statement '
                           'issued',
 'title': 'Harrods Customer Data Breach via Third-Party Provider',
 'type': ['Data Breach', 'Third-Party Compromise']}