City of Ottawa

The City of Ottawa disclosed a data breach affecting users of its My ServiceOttawa portal, an online platform for residents to access municipal services. While specifics on the compromised data were not fully detailed, the incident involved unauthorized access to user accounts, potentially exposing personal information linked to service requests, payments, or account profiles. The breach did not explicitly mention large-scale financial fraud, ransomware demands, or systemic disruptions to critical infrastructure. However, the exposure of municipal service users' data even if limited raises concerns about privacy violations and potential misuse of personal details (e.g., names, contact information, or service history). The city likely initiated investigations and mitigation measures, such as notifying affected individuals and reinforcing cybersecurity protocols. The incident underscores vulnerabilities in government digital services, where even localized breaches can erode public trust in institutional data protection.

Source: https://www.ctvnews.ca/ottawa/article/city-of-ottawa-says-data-breach-affected-some-my-serviceottawa-users/

TPRM report: https://www.rankiteo.com/company/city-of-ottawa

"id": "cit0111401110525",
"linkid": "city-of-ottawa",
"type": "Breach",
"date": "11/2025",
"severity": "50",
"impact": "2",
"explanation": "Attack limited on finance or reputation"

{'affected_entities': [{'customers_affected': 'Some My ServiceOttawa users',
                        'industry': 'Public Administration',
                        'location': 'Ottawa, Ontario, Canada',
                        'name': 'City of Ottawa',
                        'type': 'Government (Municipal)'}],
 'description': 'The City of Ottawa disclosed a data breach that impacted some '
                'users of its My ServiceOttawa platform.',
 'impact': {'data_compromised': True,
            'systems_affected': ['My ServiceOttawa platform']},
 'title': 'City of Ottawa Data Breach Affecting My ServiceOttawa Users',
 'type': 'Data Breach'}