A children’s clinic lost vital paper work and mixed up medical records.
Woodview Children’s Centre has been issued with a Contract Performance Notice and resultant Action Plan after an investigation by Healthwatch Halton revealed major concerns.
The Woodview Centre provides a number of services for children including speech and language, physiotherapy, occupational therapy, and child development assessments for special needs.
The most common gripes were that calls were repeatedly unanswered, messages were not returned.
Parents were often given incorrect information, including on how to raise a complaint.
Other parents complained about lost referrals paper work, mixed up medical records, delayed appointments, a lack of information or support and lengthy appointment waiting times.
"id": "WOO010311022",
"linkid": "woodview",
"type": "Data Leak",
"date": "09/2018",
"severity": "50",
"impact": "2",
"explanation": "Attack limited on finance or reputation"