The Shubert Organization Hit by Data Breach Affecting Telecharge Ticketing Accounts
The Shubert Organization, a leading U.S. theater company and Broadway’s largest venue owner, confirmed a data breach involving its Telecharge ticketing platform. On January 19, 2026, an unknown cyber actor executed a brute force attack, gaining unauthorized access to select user accounts.
After detecting the incident, the company secured the website and launched an investigation, determining that some accounts had been compromised. Affected users were notified, and their accounts were deactivated as a precaution. The breach was officially reported to the California Attorney General’s office on March 20, 2026.
The Shubert Organization, founded in 1900, operates dozens of theaters nationwide and has been a cornerstone of the American entertainment industry. While the full scope of exposed data remains unclear, the incident has prompted legal scrutiny, with Shamis & Gentile P.A., a class-action law firm specializing in data breaches, investigating potential compensation claims for affected individuals.
Source: https://www.claimdepot.com/investigations/the-shubert-organization-data-breach-2026
The Shubert Organization cybersecurity rating report: https://www.rankiteo.com/company/the-shubert-organization
"id": "THE1774276459",
"linkid": "the-shubert-organization",
"type": "Breach",
"date": "1/2026",
"severity": "85",
"impact": "4",
"explanation": "Attack with significant impact with customers data leaks"{'affected_entities': [{'customers_affected': 'Select user accounts',
'industry': 'Entertainment',
'location': 'United States',
'name': 'The Shubert Organization',
'size': 'Large',
'type': 'Theater Company'}],
'attack_vector': 'Brute Force Attack',
'customer_advisories': 'Affected users notified',
'date_detected': '2026-01-19',
'date_publicly_disclosed': '2026-03-20',
'description': 'The Shubert Organization, a leading U.S. theater company and '
'Broadway’s largest venue owner, confirmed a data breach '
'involving its Telecharge ticketing platform. An unknown cyber '
'actor executed a brute force attack, gaining unauthorized '
'access to select user accounts. Affected users were notified, '
'and their accounts were deactivated as a precaution.',
'impact': {'legal_liabilities': 'Potential compensation claims under '
'investigation',
'systems_affected': 'Telecharge ticketing platform'},
'investigation_status': 'Ongoing',
'references': [{'source': 'California Attorney General’s office'}],
'regulatory_compliance': {'legal_actions': 'Reported to California Attorney '
'General’s office',
'regulatory_notifications': 'Yes'},
'response': {'communication_strategy': 'Affected users notified',
'containment_measures': 'Website secured, affected accounts '
'deactivated',
'incident_response_plan_activated': 'Yes'},
'threat_actor': 'Unknown',
'title': 'The Shubert Organization Hit by Data Breach Affecting Telecharge '
'Ticketing Accounts',
'type': 'Data Breach'}