After a cyberattack, American office supplies store Staples pulled down a few of its systems to limit the impact of the intrusion and safeguard consumer information.
The revelation follows numerous Reddit posts that detailed issues with Staples' internal operations, including the inability to use phone lines, print emails, access employee portals via VPNs, use Zendesk, and more.
Unverified rumours claim that call centre workers were sent home for two days in a row and that Staples staff members were told not to use single sign-on (SSO) to access Microsoft 365.
When Bleeping Computer contacted Staples to inquire about the integrity of these reports, the retailer acknowledged that it had to take precautionary measures to lessen what it called a cybersecurity risk.
TPRM report: https://scoringcyber.rankiteo.com/company/staples
"id": "sta23584224",
"linkid": "staples",
"type": "Cyber Attack",
"date": "11/2023",
"severity": "60",
"impact": "2",
"explanation": "Attack limited on finance or reputation"{'affected_entities': [{'industry': 'Office Supplies',
'location': 'USA',
'name': 'Staples',
'type': 'Retail'}],
'description': 'After a cyberattack, American office supplies store Staples '
'pulled down a few of its systems to limit the impact of the '
'intrusion and safeguard consumer information.',
'impact': {'operational_impact': ['call centre workers sent home',
'Staples staff members told not to use '
'single sign-on (SSO) to access Microsoft '
'365'],
'systems_affected': ['phone lines',
'email printing',
'employee portals via VPNs',
'Zendesk']},
'references': [{'source': 'Bleeping Computer'}],
'response': {'containment_measures': ['pulled down a few of its systems to '
'limit the impact']},
'title': 'Staples Cyberattack',
'type': 'Cyberattack'}