SimpleHelp

Ransomware criminals exploited unpatched versions of SimpleHelp's remote monitoring and management (RMM) tool, leading to service disruptions and double extortion incidents. The attackers likely utilized CVE-2024-57727, a high-severity path traversal vulnerability affecting SimpleHelp 5.5.7 and prior versions. This vulnerability allowed attackers to access downstream customers' unpatched RMM, causing significant disruptions. The Play ransomware gang was involved, which was among the top five targeting critical infrastructure last year. CISA issued an advisory encouraging organizations to patch the vulnerability and search for evidence of compromise.

Source: https://www.theregister.com/2025/06/12/cisa_simplehelp_flaw_exploit_warning/

TPRM report: https://scoringcyber.rankiteo.com/company/simplehelp-ltd

"id": "sim001061325",
"linkid": "simplehelp-ltd",
"type": "Ransomware",
"date": "6/2025",
"severity": "100",
"impact": "5",
"explanation": "Attack threatening the organization's existence"

{'affected_entities': [{'industry': 'Utility Billing',
                        'type': 'Utility billing software providers and their '
                                'customers'}],
 'attack_vector': 'Unpatched Software',
 'data_breach': {'data_encryption': True,
                 'data_exfiltration': True,
                 'sensitivity_of_data': 'High',
                 'type_of_data_compromised': 'Sensitive data'},
 'description': 'Ransomware criminals infected a utility billing software '
                "providers' customers, and in some cases disrupted services, "
                'after exploiting unpatched versions of SimpleHelp’s remote '
                'monitoring and management (RMM) tool.',
 'impact': {'data_compromised': 'Sensitive data',
            'downtime': 'Service disruptions',
            'systems_affected': 'Utility billing software providers and their '
                                'customers'},
 'initial_access_broker': {'entry_point': 'Unpatched SimpleHelp RMM'},
 'motivation': 'Double extortion',
 'post_incident_analysis': {'corrective_actions': 'Patch CVE-2024-57727',
                            'root_causes': 'Unpatched versions of SimpleHelp '
                                           'RMM'},
 'ransomware': {'data_encryption': True,
                'data_exfiltration': True,
                'ransomware_strain': ['Play ransomware',
                                      'DragonForce ransomware']},
 'recommendations': ['Patch CVE-2024-57727',
                     'Search for evidence of compromise'],
 'references': [{'source': 'CISA Alert'}, {'source': 'The Register'}],
 'response': {'remediation_measures': ['Patch CVE-2024-57727']},
 'threat_actor': ['Play ransomware gang', 'DragonForce ransomware'],
 'title': 'Ransomware Attack on Utility Billing Software Providers via '
          'SimpleHelp RMM',
 'type': 'Ransomware',
 'vulnerability_exploited': 'CVE-2024-57727'}