SERNAC Chile

The National Consumer Service (SERNAC) is the public service in Chile that is responsible for safeguarding and promoting consumer rights, website was down due to a cyberattack.

SERNAC coordinated its investigation and response with the Computer Emergency Response Team (CSIRT), the division of the Ministry of the Interior in charge of cybersecurity.

Consumers can submit claims or citizen alerts directly at SERNAC offices while the site is unavailable.
Every regional capital has a SERNAC office.

By phoning SERNAC at 800 700 100, consumers can also submit claims or alarms.

Source: https://www.databreaches.net/sernac-computer-services-hacked-chiles-interior-ministry-assessing-scope-of-cyberattack/

TPRM report: https://scoringcyber.rankiteo.com/company/sernac-chile

"id": "ser1840111122",
"linkid": "sernac-chile",
"type": "Cyber Attack",
"date": "08/2022",
"severity": "100",
"impact": "5",
"explanation": "Attack threatening the organization's existence"

{'affected_entities': [{'customers_affected': 'Consumers submitting claims or '
                                              'alerts',
                        'industry': 'Public Service',
                        'location': 'Chile',
                        'name': 'National Consumer Service (SERNAC)',
                        'type': 'Government Agency'}],
 'customer_advisories': ['Consumers can submit claims or alerts directly at '
                         'SERNAC offices or by phoning 800 700 100'],
 'description': 'The National Consumer Service (SERNAC) website was down due '
                'to a cyberattack.',
 'impact': {'downtime': 'Unknown duration',
            'operational_impact': 'Website unavailable',
            'systems_affected': ['Website']},
 'references': [{'source': 'Cyber Incident Description'}],
 'response': {'communication_strategy': ['Consumers can submit claims or '
                                         'alerts directly at SERNAC offices or '
                                         'by phoning 800 700 100'],
              'third_party_assistance': ['Computer Emergency Response Team '
                                         '(CSIRT)']},
 'title': 'SERNAC Website Outage Due to Cyberattack',
 'type': 'Cyberattack'}