SERRV International

On August 28, 2023, SERRV International disclosed a data breach stemming from unauthorized access to its third-party e-commerce platform, CommerceV3, between November 24, 2021, and December 14, 2022. The incident exposed personal and payment card information of customers, though the exact number of affected individuals remains undetermined. The breach occurred due to vulnerabilities in the external platform, compromising sensitive financial data linked to transactions. While no explicit evidence of data misuse (e.g., fraud or identity theft) was confirmed in the report, the exposure of payment card details a high-value target for cybercriminals poses significant risks to customer financial security and trust in the organization. The prolonged breach window (over a year) further amplifies concerns about detection capabilities and third-party risk management. The incident underscores the critical need for robust monitoring and vendor security protocols to prevent prolonged unauthorized access to customer data.

Source: https://oag.ca.gov/ecrime/databreach/reports/sb24-572518

TPRM report: https://www.rankiteo.com/company/serrv-international

"id": "ser004091825",
"linkid": "serrv-international",
"type": "Breach",
"date": "11/2021",
"severity": "85",
"impact": "4",
"explanation": "Attack with significant impact with customers data leaks"

{'affected_entities': [{'customers_affected': 'Unknown (exact number not '
                                              'disclosed)',
                        'industry': 'Fair trade/Retail',
                        'name': 'SERRV International',
                        'type': 'Non-profit organization'},
                       {'industry': 'E-commerce platform',
                        'name': 'CommerceV3',
                        'type': 'Third-party service provider'}],
 'attack_vector': 'Third-party compromise (e-commerce platform - CommerceV3)',
 'data_breach': {'data_exfiltration': 'Likely (unauthorized access confirmed)',
                 'number_of_records_exposed': 'Unknown',
                 'personally_identifiable_information': 'Yes',
                 'sensitivity_of_data': 'High',
                 'type_of_data_compromised': ['Personal information',
                                              'Payment card details']},
 'date_publicly_disclosed': '2023-08-28',
 'description': 'On August 28, 2023, the California Office of the Attorney '
                'General reported that SERRV International experienced a data '
                'breach involving unauthorized access to its third-party '
                'e-commerce platform, CommerceV3. The breach period occurred '
                'between November 24, 2021, and December 14, 2022, potentially '
                'affecting personal information, including payment card '
                'details, of multiple customers; however, the exact number of '
                'affected individuals is unknown.',
 'impact': {'data_compromised': ['Personal information',
                                 'Payment card details'],
            'identity_theft_risk': 'Potential (due to compromised personal '
                                   'information)',
            'payment_information_risk': 'High (payment card details exposed)',
            'systems_affected': ['CommerceV3 (third-party e-commerce '
                                 'platform)']},
 'initial_access_broker': {'entry_point': 'Third-party e-commerce platform '
                                          '(CommerceV3)',
                           'high_value_targets': ['Payment card data',
                                                  'Personal information']},
 'investigation_status': 'Disclosed; exact status unclear',
 'post_incident_analysis': {'root_causes': ['Third-party vendor compromise '
                                            '(CommerceV3)']},
 'references': [{'date_accessed': '2023-08-28',
                 'source': 'California Office of the Attorney General'}],
 'regulatory_compliance': {'regulations_violated': ['Potential violation of '
                                                    'California Consumer '
                                                    'Privacy Act (CCPA)'],
                           'regulatory_notifications': ['California Office of '
                                                        'the Attorney '
                                                        'General']},
 'response': {'communication_strategy': 'Public disclosure via California '
                                        'Office of the Attorney General'},
 'title': 'SERRV International Data Breach via CommerceV3 E-Commerce Platform',
 'type': 'Data Breach'}