Rogers Communications and Fido: Rogers and Fido Confirm Data Breach Affecting Customer Information

Rogers and Fido Hit by Data Breach Exposing Customer Information

Rogers Communications and its subsidiary Fido disclosed a data breach on Friday after detecting unauthorized access to customer information through internal security monitoring. The compromised data includes names, contact details, account numbers, and language preferences, though the company confirmed that sensitive information such as social insurance numbers, dates of birth, passwords, and financial details remained secure.

In a statement to The Globe and Mail, Rogers spokesperson Zac Carreiro acknowledged the incident, stating that immediate action was taken to investigate and bolster protections. The company is still determining the full scope of the breach and has not yet disclosed the number of affected customers or how long the unauthorized access persisted.

Notably, Rogers did not address whether the breach was connected to recent IT layoffs or how the exposed account numbers could be exploited in future phishing attacks. The incident follows similar breaches at other Canadian telecoms, including Freedom Mobile and Telus Digital. Rogers continues its investigation and plans to notify impacted customers.

Source: https://www.iphoneincanada.ca/2026/03/28/rogers-and-fido-confirm-data-breach-affecting-customer-information/

Rogers Communications cybersecurity rating report: https://www.rankiteo.com/company/rogers-communications

Fido Mobile cybersecurity rating report: https://www.rankiteo.com/company/fido-solutions

"id": "ROGFID1774708017",
"linkid": "rogers-communications, fido-solutions",
"type": "Breach",
"date": "3/2026",
"severity": "85",
"impact": "4",
"explanation": "Attack with significant impact with customers data leaks"

{'affected_entities': [{'industry': 'Telecom',
                        'location': 'Canada',
                        'name': 'Rogers Communications',
                        'type': 'Telecommunications'},
                       {'industry': 'Telecom',
                        'location': 'Canada',
                        'name': 'Fido',
                        'type': 'Telecommunications'}],
 'customer_advisories': 'Plans to notify impacted customers',
 'data_breach': {'personally_identifiable_information': 'Names, contact '
                                                        'details, account '
                                                        'numbers',
                 'sensitivity_of_data': 'Non-sensitive (names, contact '
                                        'details, account numbers, language '
                                        'preferences)',
                 'type_of_data_compromised': 'Customer information'},
 'description': 'Rogers Communications and its subsidiary Fido disclosed a '
                'data breach after detecting unauthorized access to customer '
                'information through internal security monitoring. The '
                'compromised data includes names, contact details, account '
                'numbers, and language preferences. Sensitive information such '
                'as social insurance numbers, dates of birth, passwords, and '
                'financial details remained secure.',
 'impact': {'data_compromised': 'Names, contact details, account numbers, '
                                'language preferences',
            'payment_information_risk': 'None (financial details remained '
                                        'secure)'},
 'investigation_status': 'Ongoing',
 'references': [{'source': 'The Globe and Mail'}],
 'response': {'communication_strategy': 'Public disclosure via statement to '
                                        'The Globe and Mail',
              'containment_measures': 'Investigation and bolstered protections',
              'incident_response_plan_activated': 'Yes'},
 'title': 'Rogers and Fido Data Breach Exposing Customer Information',
 'type': 'Data Breach'}