On May 23, 2025, Patron Insurance Services detected unauthorized access to its network, leading to a data breach involving personally identifiable information (PII) and protected health information (PHI). Compromised data included addresses, Social Security numbers, driver’s license numbers, federally issued IDs, financial account details, and health records. The Akira ransomware group later claimed responsibility, asserting they exfiltrated ~7 GB of sensitive data, including personal, financial, contractual, and non-disclosure agreement documents. The company responded by resetting passwords, restoring systems from backups, enhancing endpoint monitoring, and notifying affected individuals with offers of free credit monitoring and identity protection services. The breach exposed customers and likely employees to risks of identity theft, financial fraud, and phishing attacks, with potential long-term reputational and operational consequences for the company.
Source: https://www.claimdepot.com/data-breach/patron-insurance-2025
TPRM report: https://www.rankiteo.com/company/patron-insurance-services
"id": "pat4502945102225",
"linkid": "patron-insurance-services",
"type": "Ransomware",
"date": "5/2025",
"severity": "100",
"impact": "5",
"explanation": "Attack threatening the organization’s existence"{'affected_entities': [{'industry': 'Insurance',
'name': 'Patron Insurance Services',
'type': 'Insurance Services Provider'}],
'customer_advisories': ['Notification letters mailed to affected individuals.',
'Dedicated helpline (888-844-1254) for questions, '
'available:\n'
'- Monday–Friday: 8:00 am–11:00 pm (Eastern Time)\n'
'- Saturday: 9:00 am–6:00 pm (Eastern Time)'],
'data_breach': {'data_exfiltration': True,
'file_types_exposed': ['Documents', 'Databases (likely)'],
'personally_identifiable_information': ['Addresses',
'Social Security '
'Numbers',
'Driver’s License '
'Numbers',
'Federally Issued ID '
'Numbers',
'Financial Account '
'Numbers',
'Health Information'],
'sensitivity_of_data': 'High (includes SSNs, financial '
'account numbers, health information)',
'type_of_data_compromised': ['PII',
'PHI',
'Financial Data',
'Legal Documents (contracts, '
'agreements, NDAs)']},
'date_detected': '2025-05-23',
'description': 'On May 23, 2025, Patron Insurance Services detected '
'suspicious activity within its network. An investigation '
'determined that an unauthorized actor gained access to files '
'containing sensitive information, including PII and PHI. The '
'Akira ransomware group later claimed responsibility, stating '
'they had exfiltrated approximately 7 GB of data, including '
'personal, financial, and contractual information. Patron '
'responded by resetting passwords, restoring from backups, and '
'implementing additional monitoring tools. Affected '
'individuals were notified and offered free credit monitoring '
'services.',
'impact': {'brand_reputation_impact': 'Potential reputational damage due to '
'exposure of sensitive customer data',
'data_compromised': ['Personally Identifiable Information (PII)',
'Protected Health Information (PHI)',
'Addresses',
'Social Security Numbers',
'Driver’s License Numbers',
'Federally Issued ID Numbers',
'Financial Account Numbers',
'Health Information',
'Contracts',
'Agreements',
'Non-Disclosure Agreements'],
'identity_theft_risk': 'High (due to exposure of SSNs, financial '
'account numbers, and PHI)',
'operational_impact': 'Network disruption; password resets and '
'system restoration required',
'payment_information_risk': 'High (financial account numbers '
'compromised)'},
'initial_access_broker': {'high_value_targets': ['PII',
'PHI',
'Financial Data',
'Legal Contracts']},
'investigation_status': 'Ongoing (as of public disclosure)',
'motivation': ['Data Theft', 'Financial Extortion'],
'post_incident_analysis': {'corrective_actions': ['Password resets',
'Restoration from backups',
'Enhanced endpoint '
'monitoring']},
'ransomware': {'data_exfiltration': True, 'ransomware_strain': 'Akira'},
'recommendations': ['Sign up for the free credit monitoring and identity '
'protection services offered by Patron Insurance '
'Services.',
'Monitor credit reports and financial accounts for '
'unusual activity.',
'Be alert for phishing emails or calls exploiting exposed '
'information.',
'Consider placing a fraud alert or credit freeze with '
'major credit bureaus.'],
'references': [{'source': 'Patron Insurance Services Official Notice of Data '
'Security Incident'}],
'response': {'communication_strategy': ['Public notice of data security '
'incident',
'Direct mail notifications to '
'affected individuals',
'Dedicated helpline for inquiries'],
'containment_measures': ['Password resets for all users',
'Restoration from clean backups'],
'enhanced_monitoring': 'Additional endpoint monitoring and '
'detection tools implemented',
'incident_response_plan_activated': True,
'recovery_measures': ['Notification of affected individuals via '
'mail',
'Offer of free Haystack credit monitoring '
'and identity protection services',
'Dedicated helpline for affected '
'individuals (888-844-1254)'],
'remediation_measures': ['Implementation of additional endpoint '
'monitoring and detection tools']},
'threat_actor': 'Akira Ransomware Group',
'title': 'Patron Insurance Services Data Breach and Ransomware Attack',
'type': ['Data Breach', 'Ransomware Attack']}