Nick Scali Hit by Cyberattack, Disrupting Operations and Customer Deliveries
Australian furniture retailer Nick Scali is responding to a cyberattack that forced the company to take its systems offline, causing delays in customer deliveries and communication. The incident, which occurred in mid-August 2026, was confirmed in an ASX statement on August 13, with the company acknowledging a "security incident" and ongoing efforts to restore its network.
While Nick Scali assured customers that sales and deliveries were still being processed, response times have slowed significantly. CEO Anthony Scali stated that manual records were being used to contact affected customers, though the recovery process has proven more challenging than initially expected. The company has not found evidence of unauthorized access to customer data and has reported the incident to the Australian Federal Police and the Australian Cyber Security Centre (ACSC).
Despite the disruption, Nick Scali’s main website and social media channels provided no public updates on the outage. Customers were only notified via a brief message on the "My Account" page, acknowledging the system outage and requesting patience. Some customers, like Melbourne resident Bill Bariamis, reported receiving no communication about delayed deliveries, with store staff confirming a "major outage" but offering little additional information.
A customer service representative indicated that the nationwide outage, affecting the company’s mainframe, could take "a couple of weeks" to resolve, disrupting email, phone communications, and order retrieval. The incident was not mentioned in Nick Scali’s recent financial report, which highlighted a 22.1% increase in full-year net profits to $75.7 million. The retailer operates 132 stores globally.
Nick Scali Limited cybersecurity rating report: https://www.rankiteo.com/company/nick-scali-furniture
"id": "NIC1786627747",
"linkid": "nick-scali-furniture",
"type": "Cyber Attack",
"date": "8/2026",
"severity": "100",
"impact": "5",
"explanation": "Attack threatening the organization's existence"{'affected_entities': [{'customers_affected': 'Customers experiencing delayed '
'deliveries and communication',
'industry': 'Furniture',
'location': 'Australia',
'name': 'Nick Scali',
'size': '132 stores globally',
'type': 'Retailer'}],
'customer_advisories': "Brief message on 'My Account' page requesting "
'patience',
'data_breach': {'personally_identifiable_information': 'No evidence of '
'unauthorized access'},
'date_detected': '2026-08-13',
'date_publicly_disclosed': '2026-08-13',
'description': 'Australian furniture retailer Nick Scali experienced a '
'cyberattack that forced the company to take its systems '
'offline, causing delays in customer deliveries and '
'communication. The incident occurred in mid-August 2026 and '
'was confirmed in an ASX statement on August 13. The company '
'is using manual records to contact affected customers while '
'working to restore its network.',
'impact': {'customer_complaints': 'Yes (e.g., Melbourne resident Bill '
'Bariamis reported no communication about '
'delayed deliveries)',
'data_compromised': 'No evidence of unauthorized access to '
'customer data',
'downtime': 'A couple of weeks (estimated)',
'operational_impact': 'Delays in customer deliveries and '
'communication, manual processing of records',
'systems_affected': 'Mainframe, email, phone communications, order '
'retrieval'},
'investigation_status': 'Ongoing',
'references': [{'source': 'ASX Statement'}],
'regulatory_compliance': {'regulatory_notifications': 'Reported to Australian '
'Federal Police and '
'ACSC'},
'response': {'communication_strategy': "Brief message on 'My Account' page, "
'no updates on main website or social '
'media',
'containment_measures': 'Systems taken offline',
'incident_response_plan_activated': 'Yes',
'law_enforcement_notified': 'Yes (Australian Federal Police and '
'Australian Cyber Security Centre)',
'recovery_measures': 'Manual records being used for customer '
'communication',
'remediation_measures': 'Ongoing efforts to restore network'},
'title': 'Nick Scali Cyberattack Disrupting Operations and Customer '
'Deliveries',
'type': 'Cyberattack'}