Motility Software Solutions (formerly Systems 2000/Sys2K), a provider of dealer management software (DMS) for 7,000 dealerships across the U.S., suffered a ransomware attack on August 19, 2025. Hackers encrypted critical systems and exfiltrated files containing sensitive personal data of 766,000 customers. The compromised data includes full names, portal addresses, email addresses, phone numbers, dates of birth, Social Security numbers (SSNs), and driver’s license numbers. The company confirmed the unauthorized actor deployed malware, restricting access to internal data while forensic evidence suggested limited files were stolen. Although Motility restored systems from backups and implemented additional security measures including dark web monitoring there is no evidence yet of data misuse. Affected individuals were offered one year of free identity monitoring (LifeLock) and advised to monitor credit reports, place fraud alerts, or freeze credit files. No ransomware group has claimed responsibility, and the company has not disclosed whether a ransom was paid. The attack exposed highly sensitive customer PII, posing significant risks of identity theft, financial fraud, and long-term reputational damage to both Motility and its dealership clients.
TPRM report: https://www.rankiteo.com/company/motilityss
"id": "mot4102041100225",
"linkid": "motilityss",
"type": "Ransomware",
"date": "6/2000",
"severity": "100",
"impact": "5",
"explanation": "Attack threatening the organization's existence"{'affected_entities': [{'customers_affected': 766000,
'industry': 'software (dealer management systems)',
'location': 'United States',
'name': 'Motility Software Solutions',
'size': '7,000 dealerships served',
'type': 'private company'}],
'customer_advisories': ['Notification letters sent to impacted individuals',
'Offer of 1 year free identity monitoring (LifeLock)',
'Guidance on credit monitoring and fraud prevention'],
'data_breach': {'data_encryption': True,
'data_exfiltration': True,
'number_of_records_exposed': 766000,
'personally_identifiable_information': True,
'sensitivity_of_data': 'high (PII)',
'type_of_data_compromised': ['full name',
'portal address',
'email address',
'telephone number',
'date of birth',
'Social Security number (SSN)',
'driver’s license number']},
'date_detected': '2025-08-19',
'description': 'A ransomware attack at Motility Software Solutions, a '
'provider of dealer management software (DMS), encrypted '
'systems and exposed sensitive data of 766,000 customers. The '
'attack occurred on August 19, 2025, with hackers stealing '
'files containing personal data such as full names, portal '
'addresses, email addresses, telephone numbers, dates of '
'birth, Social Security numbers (SSN), and driver’s license '
'numbers. The company restored systems from backups, '
'implemented additional security measures, and offered free '
'identity monitoring services to affected individuals. No '
'ransomware group has claimed responsibility yet.',
'impact': {'brand_reputation_impact': True,
'data_compromised': True,
'downtime': True,
'identity_theft_risk': True,
'operational_impact': True,
'systems_affected': True},
'initial_access_broker': {'data_sold_on_dark_web': 'monitored (no evidence of '
'misuse yet)'},
'investigation_status': 'completed (forensic investigation conducted)',
'post_incident_analysis': {'corrective_actions': ['additional security '
'measures',
'dark web monitoring for '
'stolen data']},
'ransomware': {'data_encryption': True, 'data_exfiltration': True},
'recommendations': ['Monitor credit reports closely',
'Place fraud alerts and credit freezes',
'Enroll in free identity monitoring (LifeLock by December '
'19)'],
'references': [{'source': 'Office of the Maine Attorney General '
'notification'}],
'regulatory_compliance': {'regulatory_notifications': ['Office of the Maine '
'Attorney General']},
'response': {'communication_strategy': ['notification to affected individuals',
'free identity monitoring services '
'(LifeLock)',
'advisories on credit monitoring and '
'fraud alerts'],
'containment_measures': ['system isolation',
'restoration from backups'],
'enhanced_monitoring': True,
'incident_response_plan_activated': True,
'recovery_measures': ['system restoration from backups'],
'remediation_measures': ['additional security measures',
'dark web monitoring']},
'title': 'Ransomware Attack at Motility Software Solutions Exposes 766,000 '
'Customer Records',
'type': ['ransomware', 'data breach']}