Gainsight

Gainsight experienced a security breach involving its Salesforce-connected app, where suspicious activity was detected. While the company’s CEO, Chuck Ganapathi, downplayed the incident as affecting only a 'handful of customers,' the breach exposed an unspecified volume of customer data to potential compromise. The exact nature of the exposed data remains undisclosed, raising concerns about secondary risks such as targeted cyberattacks, phishing, or unauthorized data misuse by threat actors. Although Gainsight emphasized transparency and proactive security reviews in collaboration with Salesforce, the lack of detailed disclosure leaves affected clients uncertain about the full scope of exposure. The incident underscores vulnerabilities in third-party app integrations and the broader implications of even limited breaches in enterprise ecosystems, where trust and data integrity are critical. Customers are advised to enhance monitoring and security protocols to mitigate downstream risks, while Gainsight faces reputational and operational challenges in restoring confidence.

Source: https://dailysecurityreview.com/cyber-security/gainsight-data-breach-company-downplays-impact/

TPRM report: https://www.rankiteo.com/company/gainsight

"id": "gai3333933112725",
"linkid": "gainsight",
"type": "Breach",
"date": "11/2025",
"severity": "85",
"impact": "4",
"explanation": "Attack with significant impact with customers data leaks:                - Attack which causes leak of personal information of customers (only if no ransomware)                - Attack by hackers which causes data leak of customer information (only if no ransomware)"

{'affected_entities': [{'customers_affected': 'Handful of customers (as per '
                                              'CEO statement)',
                        'industry': 'Technology / SaaS',
                        'name': 'Gainsight',
                        'type': 'Software Company (Customer Success Platform)'},
                       {'industry': 'Technology / Cloud Computing',
                        'name': 'Salesforce',
                        'type': 'CRM Platform'}],
 'description': 'Gainsight experienced a security incident involving '
                'suspicious activity in its connected app with Salesforce. The '
                'breach was downplayed by Gainsight’s leadership as affecting '
                'only a limited number of customers, though the exact scope '
                'and nature of the compromised data remain undisclosed. The '
                'incident raises concerns about potential further cyberattacks '
                'or data misuse for affected customers. Gainsight has '
                'committed to reviewing security measures and collaborating '
                'with Salesforce to address vulnerabilities.',
 'impact': {'brand_reputation_impact': 'Potential erosion of trust due to '
                                       'downplayed breach and lack of '
                                       'transparency',
            'data_compromised': True,
            'identity_theft_risk': 'Possible (undisclosed data types)',
            'systems_affected': ['Gainsight’s connected app with Salesforce']},
 'initial_access_broker': {'entry_point': 'Suspicious activity in Gainsight’s '
                                          'connected app with Salesforce'},
 'investigation_status': 'Ongoing (comprehensive review of security measures '
                         'in progress)',
 'lessons_learned': 'Importance of proactive security practices, constant '
                    'vigilance, and transparent communication during breaches '
                    'to maintain stakeholder trust.',
 'post_incident_analysis': {'corrective_actions': 'Collaboration with '
                                                  'Salesforce to fortify '
                                                  'connected app’s security '
                                                  'framework; review of '
                                                  'security measures to '
                                                  'prevent future incidents.'},
 'recommendations': ['Conduct a thorough forensic investigation to determine '
                     'the exact scope and impact of the breach.',
                     'Enhance security measures for third-party app '
                     'integrations, especially with platforms like Salesforce.',
                     'Implement stricter monitoring and anomaly detection for '
                     'connected apps.',
                     'Provide clear, detailed communication to affected '
                     'customers about potential risks and mitigation steps.',
                     'Review and update incident response plans to ensure '
                     'swift and transparent handling of future incidents.'],
 'references': [{'source': 'Gainsight Public Statement (CEO Chuck Ganapathi)'}],
 'response': {'communication_strategy': 'Public statement by CEO downplaying '
                                        'impact; commitment to transparency '
                                        'and ongoing communication',
              'incident_response_plan_activated': True,
              'remediation_measures': 'Comprehensive review of security '
                                      'measures; collaboration with Salesforce '
                                      'to address vulnerabilities',
              'third_party_assistance': ['Salesforce']},
 'stakeholder_advisories': 'Customers advised to secure systems and monitor '
                           'for unusual activities; no specific advisories '
                           'detailed.',
 'title': 'Gainsight Security Incident Involving Salesforce App Integration',
 'type': 'Data Breach / Unauthorized Access',
 'vulnerability_exploited': 'Potential vulnerability in Gainsight’s connected '
                            'app integration with Salesforce'}