Frontier Communications Parent Inc. experienced a data breach on or around April 14, 2024, where an unauthorized third party accessed sensitive customer data, including names, dates of birth, Social Security numbers, and other personally identifiable information (PII). The breach affected individuals who had applied for residential services. As a result, the company faced a class-action lawsuit alleging negligence, breach of contract, and violations of consumer protection laws. Frontier agreed to a $5.64 million settlement, offering affected customers up to $5,000 for documented losses (e.g., bank fees, credit monitoring costs) or a flat $100 payment for those without proof of expenses. Additionally, two years of free credit monitoring were provided. The breach exposed customers to potential identity theft, financial fraud, and privacy violations, though no direct evidence of misuse was confirmed in the article.
Source: https://www.claimdepot.com/settlements/frontier-data-settlement-708ec
TPRM report: https://www.rankiteo.com/company/frontier-communications
"id": "fro1602716091025",
"linkid": "frontier-communications",
"type": "Breach",
"date": "4/2024",
"severity": "85",
"impact": "4",
"explanation": "Attack with significant impact with customers data leaks"{'affected_entities': [{'customers_affected': 'Individuals who applied for '
'residential services (exact '
'number unspecified)',
'industry': 'Telecommunications',
'location': 'United States',
'name': 'Frontier Communications Parent Inc.',
'type': 'Telecommunications'}],
'customer_advisories': ['Claim submission deadline: 2025-10-27',
'Exclusion deadline: 2025-10-14',
'Final approval hearing: 2025-11-18',
'Payouts distributed ~75 days post-approval'],
'data_breach': {'data_exfiltration': 'Yes (accessed by unauthorized third '
'party)',
'personally_identifiable_information': 'Yes',
'sensitivity_of_data': 'High (includes SSNs and PII)',
'type_of_data_compromised': ['Names',
'Dates of birth',
'Social Security numbers',
'Personally identifiable '
'information (PII)']},
'date_detected': '2024-04-14',
'date_publicly_disclosed': '2024-06-01',
'description': 'Frontier Communications Parent Inc. experienced a data breach '
'on or about April 14, 2024, exposing personally identifiable '
'information (PII) of individuals who applied for residential '
'services. An unauthorized third party accessed files '
'containing names, dates of birth, Social Security numbers, '
'and other sensitive data. The company agreed to a $5.64 '
'million class action settlement to resolve allegations of '
'negligence, breach of contract, and violations of consumer '
'protection laws.',
'impact': {'brand_reputation_impact': 'Class action lawsuit and settlement',
'data_compromised': ['Names',
'Dates of birth',
'Social Security numbers',
'Personally identifiable information (PII)'],
'financial_loss': {'attorneys_fees': 'Up to $1.88 million',
'individual_compensation': {'documented_losses': 'Up '
'to '
'$5,000 '
'per '
'class '
'member',
'flat_cash_payment': 'Estimated '
'$100 '
'per '
'class '
'member'},
'service_awards': 'Up to $2,500 per class '
'representative',
'settlement_fund': '$5.64 million'},
'identity_theft_risk': 'High (PII exposed)',
'legal_liabilities': ['Negligence',
'Breach of contract',
'Invasion of privacy',
'Violations of consumer protection laws']},
'investigation_status': 'Resolved via settlement (final approval hearing on '
'2025-11-18)',
'post_incident_analysis': {'corrective_actions': ['Settlement payouts',
'Credit monitoring for '
'affected individuals'],
'root_causes': ['Inadequate protection of private '
'information (alleged)']},
'references': [{'source': 'Frontier Data Breach Settlement Notice'},
{'source': 'Class Action Settlement Details (Frontier '
'Communications)'}],
'regulatory_compliance': {'legal_actions': ['Class action lawsuit',
'Settlement agreement'],
'regulations_violated': ['Consumer protection '
'laws']},
'response': {'communication_strategy': ['Settlement notices mailed to '
'affected individuals in June 2024',
'Online and mail-in claim submission '
'process'],
'remediation_measures': ['Class action settlement ($5.64 '
'million)',
'Two years of free credit monitoring '
'for affected individuals']},
'stakeholder_advisories': ['Settlement notices sent to affected individuals '
'in June 2024'],
'threat_actor': 'Unauthorized third party',
'title': 'Frontier Communications Data Breach (April 2024)',
'type': ['Data Breach', 'Unauthorized Access']}