Faneuil Inc

EPCOR USA's phone system vendor, Faneuil, Inc was targeted in a ransomware attack in August 2021.

It disrupted the customer telephone system of Epcor which resulted in long wait times for U.S. customers calling for general customer support.

The attack did not breach any customer information still, as a precautionary measure the vendor noticed the customers consider changing their passwords on their financial accounts and look over recent statements for any unauthorized activity.

Source: https://www.santanvalley.com/news/san-tan-valley-news/epcor-usa-telephone-service-vendor-impacted-by-ransomware

TPRM report: https://scoringcyber.rankiteo.com/company/faneuil-inc

"id": "fan155319322",
"linkid": "faneuil-inc",
"type": "Ransomware",
"date": "08/2021",
"severity": "75",
"impact": "2",
"explanation": "Attack limited on finance or reputation"

{'affected_entities': [{'industry': 'Utilities',
                        'location': 'United States',
                        'name': 'EPCOR USA',
                        'type': 'Utility Company'}],
 'data_breach': {'data_exfiltration': 'None',
                 'number_of_records_exposed': 'None',
                 'sensitivity_of_data': 'None',
                 'type_of_data_compromised': 'None'},
 'date_detected': 'August 2021',
 'description': "EPCOR USA's phone system vendor, Faneuil, Inc was targeted in "
                'a ransomware attack in August 2021. It disrupted the customer '
                'telephone system of Epcor which resulted in long wait times '
                'for U.S. customers calling for general customer support. The '
                'attack did not breach any customer information still, as a '
                'precautionary measure the vendor noticed the customers '
                'consider changing their passwords on their financial accounts '
                'and look over recent statements for any unauthorized '
                'activity.',
 'impact': {'data_compromised': 'None',
            'downtime': 'Long wait times for U.S. customers',
            'operational_impact': 'General customer support disruption',
            'systems_affected': 'Customer telephone system'},
 'recommendations': 'Customers were advised to change their passwords on their '
                    'financial accounts and look over recent statements for '
                    'any unauthorized activity.',
 'title': "Ransomware Attack on EPCOR USA's Phone System Vendor",
 'type': 'Ransomware'}