Brooklyn Home Health Agency Reports Data Breach Affecting Thousands in NYC Area
Excellent Home Care Services, LLC, a Brooklyn-based home health agency, disclosed a data breach that may have exposed sensitive information of individuals across Bronx, Kings, Nassau, New York, and Queens counties. The incident, discovered on November 25, 2025, involved unauthorized access to an employee’s email account by a third party.
The compromised data includes personally identifiable information (PII) and protected health information (PHI), such as full names, addresses, phone numbers, dates of birth, Social Security numbers, Medicare/Medicaid IDs, and medical details like diagnoses, medications, and care plans. While the breach was limited to a single email account, the company could not confirm how many files were accessed.
On December 17, 2025, Excellent Home Care Services began notifying affected individuals via mail and published a Notice of Data Breach online the following day. In response, the company secured the compromised account, engaged cybersecurity experts, and implemented enhanced access controls, geographic restrictions, and monitoring tools. Impacted individuals are being offered free identity monitoring services.
A dedicated incident hotline (1-833-918-6974) was established for inquiries, operating Monday through Friday from 8 a.m. to 5:30 p.m. ET. The breach underscores ongoing risks to healthcare data security, particularly in home health services.
Source: https://www.claimdepot.com/data-breach/excellent-home-care-services-2025
Excellent Home Care NY cybersecurity rating report: https://www.rankiteo.com/company/excellent-home-care-ny
"id": "EXC1766447954",
"linkid": "excellent-home-care-ny",
"type": "Breach",
"date": "11/2025",
"severity": "85",
"impact": "4",
"explanation": "Attack with significant impact with customers data leaks"{'affected_entities': [{'customers_affected': 'Individuals in Bronx, Kings, '
'Nassau, New York, and Queens '
'counties',
'industry': 'Healthcare',
'location': 'Brooklyn, New York, USA',
'name': 'Excellent Home Care Services, LLC',
'type': 'Home Health Agency'}],
'attack_vector': 'Unauthorized email account access',
'customer_advisories': 'Incident hotline set up at 1-833-918-6974 (8 a.m. to '
'5:30 p.m. ET, Monday through Friday)',
'data_breach': {'personally_identifiable_information': ['Full names',
'Addresses',
'Phone numbers',
'Dates of birth',
'Gender',
'Social Security '
'numbers',
'Medicare/Medicaid '
'numbers',
'Medical information '
'(diagnoses, '
'medications, plan of '
'care documentation)'],
'sensitivity_of_data': 'High',
'type_of_data_compromised': ['Personally identifiable '
'information (PII)',
'Protected health information '
'(PHI)']},
'date_detected': '2025-11-25',
'date_publicly_disclosed': '2025-12-18',
'description': 'Excellent Home Care Services, LLC, a Brooklyn-based home '
'health agency, experienced a data breach where an '
'unauthorized third party accessed an employee’s email '
'account, potentially compromising personally identifiable '
'information (PII) and protected health information (PHI) of '
'individuals in Bronx, Kings, Nassau, New York, and Queens '
'counties.',
'impact': {'data_compromised': 'Personally identifiable information (PII) and '
'protected health information (PHI)',
'identity_theft_risk': 'High',
'systems_affected': 'Single employee email account'},
'initial_access_broker': {'entry_point': 'Employee email account'},
'investigation_status': 'Ongoing',
'recommendations': ['Sign up for free identity monitoring protection services',
'Monitor credit reports and financial accounts for '
'unusual activity',
'Be alert for phishing emails or phone calls',
'Consider placing a fraud alert or credit freeze with '
'major credit bureaus'],
'references': [{'source': 'Excellent Home Care Services Notice of Data '
'Breach'}],
'response': {'communication_strategy': 'Notification letters sent to affected '
'individuals, press release posted '
'online',
'containment_measures': 'Secured the affected email account',
'enhanced_monitoring': 'Yes',
'incident_response_plan_activated': 'Yes',
'remediation_measures': 'Enhanced access controls, geographic '
'restrictions, improved monitoring tools',
'third_party_assistance': 'External cybersecurity experts'},
'title': 'Excellent Home Care Services Data Breach',
'type': 'Data Breach'}