Etihad Airways experienced a significant operational disruption due to a cyber-related incident, causing delays in its services. The airline’s systems were compromised, forcing staff to manually assist passengers with check-in procedures. Technicians were actively engaged in restoring the affected systems to normal operation, but the incident led to inconveniences for travelers, including potential missed connections or extended wait times. The statement issued by Etihad acknowledged the delay as being beyond their control, implying a technical failure or cyber interference. While no explicit mention of data breaches, ransomware, or financial losses was made, the disruption to core operational systems—such as check-in—suggests a severe impact on service delivery, reputation, and customer trust. The incident highlights vulnerabilities in critical infrastructure, potentially affecting the airline’s ability to maintain seamless operations and raising concerns about the resilience of its IT systems against cyber threats.
TPRM report: https://www.rankiteo.com/company/etihadairways
"id": "eti5993959092025",
"linkid": "etihadairways",
"type": "Cyber Attack",
"date": "9/2025",
"severity": "100",
"impact": "5",
"explanation": "Attack threatening the organization's existence"{'affected_entities': [{'industry': 'Aviation',
'location': 'United Arab Emirates (HQ in Abu Dhabi)',
'name': 'Etihad Airways',
'type': 'Airline'}],
'customer_advisories': 'Apology for delays, manual check-in support provided',
'description': 'Etihad Airways experienced a system outage causing delays in '
'check-in services. Technicians are actively working to '
'restore systems to normal operation. Staff are manually '
'assisting guests to minimize disruptions. The airline '
'apologized for the delays, citing circumstances beyond their '
'control.',
'impact': {'brand_reputation_impact': 'Potential negative impact due to '
'service disruption',
'customer_complaints': 'Likely (due to delays)',
'operational_impact': 'Delays in passenger check-in, manual '
'processing required',
'systems_affected': ['Check-in systems']},
'investigation_status': 'Ongoing (technicians working on restoration)',
'references': [{'source': 'Gulf News'}],
'response': {'communication_strategy': 'Public statement via Gulf News',
'incident_response_plan_activated': 'Likely (technicians working '
'on restoration)',
'recovery_measures': 'Manual check-in assistance by staff',
'remediation_measures': 'Technicians actively restoring systems'},
'stakeholder_advisories': 'Public apology and update on manual check-in '
'assistance',
'title': 'Etihad Airways System Outage Disrupting Check-in Services',
'type': 'System Outage (Potential Cyber Incident)'}