City of Middletown

The City of Middletown is facing a **cybersecurity incident** that has disrupted critical municipal services, including **public record requests, utility billing, income tax processing, and health department operations**. The attack, detected over the weekend, has forced the city to rely on alternative payment methods (e.g., InvoiceCloud with credit card fees) while halting utility shutoffs due to non-payment. Though **911 emergency services remain operational**, non-emergency calls are rerouted, and essential civic functions—such as tax processing and public records—are paralyzed. The incident has prompted coordination between **local, state, and federal agencies** to restore systems, but no timeline for full recovery has been provided. While the **Middletown Municipal Court and City Council meetings proceed as scheduled**, the outage underscores the attack’s broad impact on **government service continuity**, affecting residents’ ability to access vital administrative and financial functions. The disruption aligns with patterns seen in **cyberattacks targeting public infrastructure**, where operational halts create cascading delays in civic engagement and financial transactions.

Source: https://www.wlwt.com/article/middletown-cybersecurity-incident-police-invoices-bills/65812933

TPRM report: https://www.rankiteo.com/company/city-of-middletown-ct

"id": "cit637081925",
"linkid": "city-of-middletown-ct",
"type": "Cyber Attack",
"date": "8/2025",
"severity": "100",
"impact": "6",
"explanation": "Attack threatening the economy of geographical region"

{'affected_entities': [{'customers_affected': 'residents relying on city '
                                              'services (public records, '
                                              'utility billing, income tax, '
                                              'health department)',
                        'industry': 'public administration',
                        'location': 'Middletown, Ohio, USA',
                        'name': 'City of Middletown',
                        'type': 'municipal government'}],
 'customer_advisories': ['use InvoiceCloud for online utility payments (with '
                         'credit card fees)',
                         'non-emergency calls directed to 513-425-7701',
                         '911 remains operational for emergencies'],
 'date_detected': '2023-10-XX (exact date not specified, incident occurred '
                  'over the weekend prior to Monday night disclosure)',
 'date_publicly_disclosed': '2023-10-XX (Monday night, exact date not '
                            'specified)',
 'description': 'The City of Middletown is experiencing a cybersecurity '
                'incident that is impacting services at the Middletown City '
                'Building. The incident occurred over the weekend and is '
                'affecting public record requests, utility billing, income '
                'tax, and the health department. 911 services remain '
                'operational, and no utilities will be shut off due to '
                'non-payment during the disruption. The city is coordinating '
                'with local, state, and federal agencies to resolve the issue.',
 'impact': {'downtime': 'ongoing as of Monday night (duration unspecified)',
            'operational_impact': ['disruption of public record requests',
                                   'disruption of utility billing (online '
                                   'payments via InvoiceCloud still available '
                                   'with fees)',
                                   'disruption of income tax services',
                                   'disruption of health department services'],
            'systems_affected': ['public record requests system',
                                 'utility billing system',
                                 'income tax system',
                                 'health department system']},
 'investigation_status': 'ongoing (as of Monday night)',
 'references': [{'date_accessed': '2023-10-XX (Monday night, exact date not '
                                  'specified)',
                 'source': 'City of Middletown Facebook Post'}],
 'response': {'communication_strategy': ['public announcement via Facebook',
                                         'alternative contact number for '
                                         'non-emergencies (513-425-7701)',
                                         'assurance that 911 services remain '
                                         'operational',
                                         'notification that utilities will not '
                                         'be shut off for non-payment during '
                                         'the incident'],
              'incident_response_plan_activated': True,
              'recovery_measures': 'working diligently to restore services',
              'third_party_assistance': ['local agencies',
                                         'state agencies',
                                         'federal agencies']},
 'stakeholder_advisories': ['public announcement via Facebook',
                            'alternative contact number provided '
                            '(513-425-7701)',
                            'assurance of continued 911 service availability',
                            'notification of no utility shutoffs for '
                            'non-payment during the incident'],
 'title': 'Cybersecurity Incident Impacting City of Middletown Services'}