Amazon’s customer service representative was tricked into disclosing Eric Springer, a user’s personal information by an attacker who used social engineering techniques.
The attack initiated through the mail ended up in the attacker getting the credit card details along with the address and other details.
The incident got all highlighted on the internet and people on the web demanded social engineering training to be given to employees to prevent any such incidents in the future.
TPRM report: https://scoringcyber.rankiteo.com/company/amazon
"id": "ama0417522",
"linkid": "amazon",
"type": "Cyber Attack",
"date": "01/2016",
"severity": "80",
"impact": "2",
"explanation": "Attack limited on finance or reputation"