A cybersecurity incident targeting **Ahold Delhaize**, the parent company of **Stop & Shop**, disrupted its U.S. distribution network, leading to widespread inventory shortages across multiple store locations, including Granby, Windsor, and Glastonbury. Customers reported empty or near-empty shelves, particularly in high-demand sections like meats (e.g., ground pork, turkey), dairy (yogurt, sour cream), and other perishables, resembling supply chain disruptions seen during the COVID-19 pandemic. The issue stemmed from a network breach affecting Ahold Delhaize’s systems, impairing deliveries and shipment coordination. While stores remained operational, the inability to restock critical products created frustration among shoppers, some of whom were unaware of the cyber-related cause until arriving at the store. Stop & Shop acknowledged the problem, attributing it to 'mitigation efforts' following the breach, but did not disclose the scope of affected locations or the expected resolution timeline. The incident highlights vulnerabilities in retail supply chains when cyber disruptions target backend logistics, directly impacting consumer access to essential goods during peak periods like Thanksgiving.
TPRM report: https://www.rankiteo.com/company/ahold-delhaize
"id": "aho3943639102725",
"linkid": "ahold-delhaize",
"type": "Cyber Attack",
"date": "10/2025",
"severity": "100",
"impact": "5",
"explanation": "Attack threatening the organization's existence"{'affected_entities': [{'industry': 'Retail',
'location': ['Granby, CT',
'Windsor, CT',
'Glastonbury, CT',
'Simsbury, CT (reported via social '
'media)'],
'name': 'Stop & Shop',
'type': 'Retail (Grocery Chain)'},
{'industry': 'Retail',
'location': 'U.S. Network',
'name': 'Ahold Delhaize',
'type': 'Parent Company'}],
'customer_advisories': 'Signs posted in some stores notifying customers of '
'impacted deliveries',
'date_publicly_disclosed': '2024-11-17',
'description': 'A cybersecurity issue affecting Ahold Delhaize, the parent '
'company of Stop & Shop, has led to distribution problems '
'across multiple store locations, including Granby, Windsor, '
'and Glastonbury. Customers reported shortages of meats, dairy '
'products, and other essentials, with shelves appearing bare '
'in some sections. Stop & Shop confirmed the issue stems from '
'a cybersecurity problem in its U.S. network, disrupting '
'deliveries and shipments. The company is working to resolve '
'the issue but has not disclosed the number of affected '
'locations or the full scope of the incident.',
'impact': {'brand_reputation_impact': 'Customer concern and surprise; '
'potential erosion of trust due to '
'supply chain disruptions',
'customer_complaints': 'Reports of empty shelves and low supplies '
"on social media (e.g., 'Simsbury Neighbors "
"Unite' Facebook group)",
'operational_impact': 'Disrupted deliveries and shipments leading '
'to product shortages in stores',
'systems_affected': ['Distribution Network',
'Inventory Management']},
'investigation_status': 'Ongoing (company working to resolve the issue)',
'references': [{'date_accessed': '2024-11-17',
'source': 'WFSB (CBS Connecticut)',
'url': 'https://www.wfsb.com'},
{'date_accessed': '2024-11-17',
'source': 'WGGB (ABC Western Massachusetts)',
'url': 'https://www.wggb.com'}],
'response': {'communication_strategy': 'Public statement confirming stores '
'remain open but with limited '
'inventory; signs posted in some '
'locations',
'incident_response_plan_activated': 'Likely (mitigation efforts '
'mentioned)',
'remediation_measures': 'Working to resolve the issue and '
'restore deliveries'},
'stakeholder_advisories': 'Public statement acknowledging limited inventory '
'due to cybersecurity issue',
'title': 'Cybersecurity Issue Disrupts Distribution at Stop & Shop Stores',
'type': ['Operational Disruption', 'Supply Chain Attack']}